Ansela / Who it’s for / Cleaning companies
For domestic cleaners and cleaning companies
Gloves on, three houses to do before pick-up. She takes the enquiries.
Ansela answers in your business’s name, takes the postcode and what they’re after, gives your hourly rate and books the look-round into your diary.
£1.99 your first month, including VAT, then from £99 a month + VAT. 60 minutes in month one. No contract.
Set up in about 15 minutes.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.
Is there an answering service for cleaning companies?
Yes. Ansela is an AI phone receptionist for domestic cleaners and cleaning companies. She answers in your firm’s name while you’re in someone’s house, takes the postcode and what the new client wants, gives the hourly rate you’ve set and books the look-round into your Ansela diary. Plans start at £99 a month + VAT.
01
The call that came in mid-way through a bathroom
This is the kind of call a cleaning firm gets from a new client. She can’t decide how often, starts reading out her key safe code, and still ends up in Saturday’s diary.
Example call; Bright Mornings Cleaning and the caller are made up.
This call may be recorded. Thank you for calling Bright Mornings Cleaning. Please hold for a moment while I connect you.Recorded, and played before she picks up.
Bright Mornings Cleaning, Ansela speaking. How can I help?
Hi. I’m after a regular clean, weekly maybe, or fortnightly, I haven’t decided. I work long days so I wouldn’t be in. Do you cover Headingley?
We do. Weekly or fortnightly are both fine, and it’s eighteen pounds an hour with a three-hour minimum. Karen likes to see the house first. Can I take your postcode?
LS6 3BN. It’s a four-bed terrace, students had it before us, so, you know. There’s a key safe by the door, the code’s four, one,
Hang on, don’t give me the code over the phone. Karen sorts keys with you when she comes round.
Oh, right, yeah. Fair enough.
Karen can come Wednesday at six or Saturday at ten. Would either work?
Saturday. Ten’s early for a Saturday, but fine.
Saturday at ten. Can I take your name and the best number?
Aisha Begum. 07700 900536.
Thanks Aisha. Karen will see you Saturday at ten to look round and talk about keys.
02
What she does for a cleaning company, and what she won’t
She works from what you tell her: your hourly rate, your minimum visit, your area and how you like to meet a new client.
- Look-rounds for new clients, booked into your diary with the postcode and the size of the house.
- “How much an hour?” and “Do you bring your own products?” answered from your own answers.
- “Can she come Thursday instead?” from a client you’ve already got, taken and written up for you to sort.
- End-of-tenancy and one-off cleans, booked as a look-round or passed to you.
- Won’t price a house she hasn’t heard about from you, unless you charge by the hour and have given her the rate.
- Can be set not to take keys or codes. A code a caller says still lands in the recording.
03
What happens when a cleaning company misses a call?
A new client usually rings once, at a quiet moment in their day, and wants to know if you cover them and what you charge. If nobody answers, they go on to the next firm on the list. Existing clients ring too, and they’re not a lost sale, but they still want someone to hear that Thursday needs to move.
You can’t take calls with your hands in a client’s oven, in a house that isn’t yours. Answering in front of them feels wrong, and leaving the phone to ring feels worse.
04
What does an AI receptionist ask someone who wants a regular clean?
Whatever you’d ask on a first call. The postcode, the size of the house, how many bedrooms and bathrooms, whether they want weekly, fortnightly or a one-off, and whether it’s an end-of-tenancy job. If you charge by the hour and have given her the rate and your minimum visit, she says so.
Then she offers the look-round slots you’ve set, takes a name and number, and writes it up. With the Team plan, each cleaner or supervisor can have their own diary.
05
What about keys, key safes and alarm codes?
People say these things on the phone without thinking. A client reads out the key safe code, or says where the spare is hidden. You can tell Ansela not to take keys, key safe codes or alarm codes at all, and to say you’ll sort access when you meet. A code a caller says before she stops them still lands in the recording. That’s how the example call on this page goes.
Recordings and transcripts sit in your account for you and the people you give access to. Treat them as you would any client’s house details.
06
Can she handle calls from clients I already have?
She takes them and writes them up: can Thursday move to Friday, can you do the oven this time, we’re away for two weeks. You get the summary and sort it, because she can’t change a rota she doesn’t know about. Cover for a sick cleaner is the same: she takes the message and you decide.
Plans start at £99 a month + VAT: see what each plan includes. Paying a per-call service now? See how Ansela compares.
07
Where the phone usually is while the bathroom gets done
We built Ansela because we kept ringing tradespeople who couldn’t pick up, and then booking someone else. She isn’t a call centre. She answers in your name, says what you’ve told her to say, and writes down what the caller wanted.
If she gets a call wrong, forward us the recording.
Anselahello@ansela.ai
08
How do you set up Ansela?
You choose a plan before your number goes live.
For domestic cleaners and cleaning companies: keep your current number and divert it to Ansela, or take a new UK business number for your website and cards, or use both.
- Give her your website. She reads it and comes back with your services, your area and your hours for you to check.
- Tell her how you take on a client. Your rate, your minimum, whether you always look round first. Then try the new-client call above with her in your browser.
- Divert your mobile. We give you a UK number. One short code diverts your mobile to it when you don’t pick up. Another turns it off.
09
What does Ansela cost? Three plans, no contract
Starter is most one-person cleaning businesses. Team when you’ve got cleaners with their own diaries.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.
| Plan | A month + VAT | Minutes | Calls at once |
|---|---|---|---|
| StarterSole traders, one or two vans | £99 | 600 | 1 |
| TeamDiaries for up to 10 people | £279 | 1,800 | 3 |
| ScaleSet up with you, not self-serve | £499 | 3,500 | 3 |
Minutes are time she spends on the phone with callers. Extra minutes are 20p each, up to a limit you set.
First month £1.99 including VAT, with 60 minutes, on Starter. Card needed; nothing else to pay in month one. Cancel from your billing page and it stops at the end of the month you’ve paid for. Plan prices exclude VAT.
Not VAT-registered? With VAT that’s £118.80 a month on Starter, £334.80 a month on Team and £598.80 a month on Scale.
Scale is set up with you. Need her plugged into your own systems? Talk to us about Enterprise.
10
Questions domestic cleaners and cleaning companies ask
Can she book look-rounds for my cleaners, not just me?
On Team, yes. Each cleaner has a diary and she books into the right one, inside the hours you’ve set for them.
Clients tell her private things.
The transcript and the recording are in your account for you and the people you give access to. Treat them like any other client record.
We’re full at the moment.
Tell her, and she takes the details of anyone who rings so you can call them back when a slot opens.
Will she take a key safe code?
Not if you tell her not to. A common rule is that access is sorted in person, and she tells the caller exactly that. A code said aloud still lands in the recording.
Can she tell people my hourly rate?
Yes, if you’ve given it to her, along with your minimum visit. If you price by the house, she books a look-round instead.
Do I have to change my number?
No. We give you a UK number and you divert your own to it with a short code (codes by network). Turn the divert off whenever you like.
What is a minute, and can she take two calls at once?
A minute is time she spends on the phone with callers. Starter includes 600 a month, extra minutes are 20p each up to a limit you set, and Starter takes 1 call at a time. A caller who rings while she’s busy can leave a voicemail, which doesn’t use your minutes.
Is there a contract, and what happens after the £1.99 month?
No minimum term. After the first month it carries on at your plan price plus VAT unless you cancel, which you can do from your billing page at any time.
Keep your gloves on, she’ll take the enquiry.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.