Ansela / Who it’s for / Removals
For removals firms and man-with-a-van
Halfway down two flights with a wardrobe. She takes the next move.
Ansela answers in your business’s name, takes both postcodes, the floors, the parking and the date, and books a survey or a callback so you can price it.
£1.99 your first month, including VAT, then from £99 a month + VAT. 60 minutes in month one. No contract.
Set up in about 15 minutes.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.
Is there an answering service for removals firms?
Yes. Ansela is an AI phone receptionist for removals firms and man-with-a-van businesses. She answers in your name while you’re carrying a sofa, takes the move date, both postcodes and the size of the job, and books a survey or a callback so you can price it. Plans start at £99 a month + VAT.
01
The call that came in on the stairs
This is the kind of call a removals firm gets on a Saturday. The date isn’t fixed, the postcode is wrong first time, the piano is a keyboard, and Jay still has everything he needs to price it.
Example call; Two Brothers Removals and the caller are made up.
This call may be recorded. Thank you for calling Two Brothers Removals. Please hold for a moment while I connect you.Recorded, and played before she picks up.
Two Brothers Removals, Ansela speaking. How can I help?
Hi, yeah, we’re moving on the 14th. Well, probably the 14th, the solicitor hasn’t confirmed completion. Two-bed flat in Didsbury to a house in Stockport.
Thanks. What’s the postcode you’re leaving, and the one you’re going to?
M20 2RN, and the new one’s SK4 1AA. I think. Hang on. SK4 1AE.
M20 2RN to SK4 1AE. Is the flat upstairs, and is there a lift?
Second floor, no lift. And there’s a piano. Well, a keyboard, but it’s a heavy one.
Noted. Is there parking outside at both ends?
Permit bays at ours, the new place has a drive.
Thanks. Jay prices moves himself, so he’ll ring you back today with a quote. What name is it, and the best number?
Tomasz Nowak. 07700 900751. After four’s better, I’m in work.
Thanks Tomasz. Jay will ring after four today, and I’ve put down that the 14th isn’t confirmed yet.
02
What she does for a removals firm, and what she won’t
She works from what you tell her: what you need to know before you can quote, your area, and any fixed prices for small jobs.
- Move enquiries, with both postcodes, the floors, the lift, the parking and the date.
- Survey visits and callbacks, booked into your diary.
- Single items and small van jobs, booked at the prices you’ve set.
- Calls from today’s customer on moving day, put through to your mobile if you’ve said so.
- Won’t quote a move. She takes the details and you price it.
- Won’t promise a date is free unless it’s a slot you’ve made available. Otherwise she takes the details for you to confirm.
03
What happens when a removals firm misses a call?
Someone planning a move rings several firms for quotes, often in the same hour. The first to answer and ask the right questions tends to get the survey, and the others are left chasing. Moves also come with a hard deadline: a completion date, a tenancy ending, a lorry booked for Friday.
Your phone rings when your hands are full. Halfway down a stairwell, on the motorway, or with a wardrobe in the back of the van. Nobody can stop to take a move’s worth of detail then.
04
What does an AI receptionist ask someone who needs a removal quote?
The things you need before you can price a move. The date, and whether it’s confirmed. Both postcodes. The size of the home, which floors, whether there’s a lift, where the van can park at each end, and anything awkward like a piano or a loft full of boxes.
She writes it up so you can ring back with a quote. If the date isn’t fixed because the solicitor hasn’t confirmed completion, she notes that, so you know before you ring.
05
Can she quote for a house move or a single item?
She doesn’t quote a house move. You price it. For single items or small van jobs, she gives a price only if you’ve set one, such as a sofa across town. Otherwise she books a survey or takes a callback request, and tells the caller you’ll ring with a price.
Membership of a body such as the British Association of Removers is yours to say. Put it in what you give her if you want callers told.
06
What about calls on moving day itself?
The customer you’re moving today may ring to say the key’s late or the lift is booked. You can tell her which calls to put through to your mobile, such as anyone booked in for today. Everyone else gets a message in your emailed summary, with the recording and transcript. She doesn’t know where your van is, so she won’t guess.
Plans start at £99 a month + VAT: see what each plan includes. Paying a per-call service now? See how Ansela compares.
07
Where the phone usually is while the wardrobe comes down
We built Ansela because we kept ringing tradespeople who couldn’t pick up, and then booking someone else. She isn’t a call centre. She answers in your name, says what you’ve told her to say, and writes down what the caller wanted.
If she gets a call wrong, forward us the recording.
Anselahello@ansela.ai
08
How do you set up Ansela?
You choose a plan before your number goes live.
For removals and man-with-a-van: keep your current number and divert it to Ansela, or take a new UK business number for your website and cards, or use both.
- Give her your website. She reads it and comes back with your services, your area and your hours for you to check.
- Tell her what you need before you quote. Both postcodes, floors, lift, parking, the big items. Then try the move call above with her in your browser.
- Divert your mobile. We give you a UK number. One short code diverts your mobile to it when you don’t pick up. Another turns it off.
09
What does Ansela cost? Three plans, no contract
Starter is most one-van and man-with-a-van firms. Team when there’s more than one crew taking bookings.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.
| Plan | A month + VAT | Minutes | Calls at once |
|---|---|---|---|
| StarterSole traders, one or two vans | £99 | 600 | 1 |
| TeamDiaries for up to 10 people | £279 | 1,800 | 3 |
| ScaleSet up with you, not self-serve | £499 | 3,500 | 3 |
Minutes are time she spends on the phone with callers. Extra minutes are 20p each, up to a limit you set.
First month £1.99 including VAT, with 60 minutes, on Starter. Card needed; nothing else to pay in month one. Cancel from your billing page and it stops at the end of the month you’ve paid for. Plan prices exclude VAT.
Not VAT-registered? With VAT that’s £118.80 a month on Starter, £334.80 a month on Team and £598.80 a month on Scale.
Scale is set up with you. Need her plugged into your own systems? Talk to us about Enterprise.
10
Questions removals and man-with-a-van ask
Can she give a price for a single item?
If you’ve set one, yes, like a sofa across town. For house moves she takes the details for you to quote.
Moving-day calls can’t wait.
Tell her which calls to put through, like anyone booked in for today, and she sends them to your mobile.
The date often isn’t fixed when they ring.
She takes the likely date and notes that it isn’t confirmed, so you know before you ring back.
Can she book a survey visit?
Yes, into your Ansela diary, at the times you’ve set for surveys. If you survey by video or phone instead, she books a callback.
Do I have to change my number?
No. We give you a UK number and you divert your own to it with a short code (codes by network). Turn the divert off whenever you like.
What is a minute, and can she take two calls at once?
A minute is time she spends on the phone with callers. Starter includes 600 a month, extra minutes are 20p each up to a limit you set, and Starter takes 1 call at a time. A caller who rings while she’s busy can leave a voicemail, which doesn’t use your minutes.
Is there a contract, and what happens after the £1.99 month?
No minimum term. After the first month it carries on at your plan price plus VAT unless you cancel, which you can do from your billing page at any time.
Keep the wardrobe moving, she’ll take the call.
Ansela is a Bookeasy.ai product. You sign up at ansela.bookeasy.ai, and you’ll see BOOKEASY.AI on your card statement.